User Data Deletion Instructions

Switchcom IT (Pty) Ltd allows users and customers to request deletion or correction of personal information where permitted by law.

How To Request Deletion

Email support@switchcomit.co.za with the subject line Data Deletion Request.

Please include your name, contact number, email address, and the client/company profile that the request relates to. We may request proof of identity or authority before changing or deleting records.

What Can Be Deleted

Where legally possible, we can remove or anonymise profile information, support notes, uploaded documents, AI assistant uploads, and marketing/notification records.

Records We May Need To Keep

Invoices, payment records, signed agreements, tax records, fraud-prevention logs, and legally required accounting records may need to be retained for statutory or legitimate business reasons.

Response Time

Requests are reviewed as soon as possible and normally within 30 days, unless additional verification or legal review is required.

Contact

Email: support@switchcomit.co.za
Phone: 065 974 7860